Terms & Conditions

  • Introduction: Our App and jaldee Service


We are pleased to offer you access to our smartphone application (the “App”) and/or our website, www.tryjaldee.com, through which we offer a proprietary service (the “jaldee Service”) for placing orders with independent couriers (we call them “partners”) that provide delivery services for products )from participating merchants (“Merchants”) and non-participating Merchants(, also offers “You” to send and receive items from individual within and outside the city where service area covers. The term “you” refers to an end user of the jaldee Service.

All visitors to www.tryjaldee.com and users of jaldee app are advised to read and understand the Terms of Use carefully, as by accessing the Site you agree to be bound by the same.

If you do not agree with the Terms of Use of the Site, please do not use or access the Site. As such your access or use of the Site implies your acceptance of the said terms of use, as amended from time to time, and constitutes an agreement between you and the Company (User Agreement).

Our Agreement: This is a binding contract between you and us. You agree to our Privacy Policy.

Please read these Terms of Service carefully. These Terms of Service and other documents we refer to in these Terms of Service, like our Privacy Policy (together, the “Agreement“), govern your access to the jaldee Service.

By clicking the “I AGREE” button, installing the App, or using the jaldee Service, you agree, effective as of such date (the “Effective Date”) to be bound by this Agreement.

You are only authorized to use the App and the jaldee Service if you agree to abide by all applicable laws and this Agreement. Please read this Agreement carefully and save it. If you do not agree with it, you should not install the App and should discontinue use of the App and the jaldee Service immediately


  • About Us: We are a technology establishment. We are not a courier or logistics provider.

world of technology and business, d/b/a jaldee (“jaldee,” “us,” or “we”) provides technology solutions for connecting people who wish to place on-demand requests (“Customers”) for Merchant products with partners who wish to provide delivery services to fulfill those requests also offers “You” to send and receive items from induvial across the city where service area covers. The establishment is legally registered in Kingdom of Saudi Arabia under commercial registration no. 2050124563 and registered in VAT on: 25/12/2018, with a tax number: 300387991900003

You acknowledge and agree that we are not a courier, logistics provider, common carrier, manufacturer, supplier, or foodservice operator. We do not supply any food, beverages or other products that are delivered to you. Our partners are not our employees, representatives or agents. partner are independent contractors that provide delivery services for Customers and Merchants.

jaldee offers no guarantee regarding the authenticity, accuracy, innovation, reliability, legality or violation of third party rights by the partners. In this sense, users say they understand that jaldee is an independent establishment that connects customers and partners, and assumes no liability for the information provided by the partners nor for damages or losses that may eventually suffer from a breach of these General Terms and Conditions. Therefore jaldee will never be liable for the availability of the partners and the proper fulfillment and satisfying errand by them.


  • Provision of jaldee Service and License Grant: We grant you rights to use the App and the jaldee Service.

Subject to the terms and conditions of this Agreement, during the Term, jaldee: (a) will provide you with access to the jaldee Service, and (b) hereby grants you a limited, non-exclusive and nontransferable license to download, install and use the App on a smart phone, tablet or other mobile device that you own or control.

  • Representations About You: You make certain representations about yourself.

You represent and warrant that (a) you have read and understand this Agreement, (b) you are 18 years of age or older, (c) the information that you provide to us about you or your account in connection with the jaldee Service will be current, true, accurate, supportable and complete. Additionally, if you are entering into this Agreement on behalf of your organization, you represent that you are the authorized agent of the organization and have the legal authority to enter into this Agreement on its behalf.

  • Users: Certain terms apply to Customers

There are two types of users of the jaldee Service: (a) Customers who request Merchant products or request items to be delivered/picked up, and (b) partner who provide delivery services. This Agreement applies to your use of the jaldee Service as a Customer. In order to become a partner, you must fill out a partners application form and agree to abide by a partners Agreement that governs your use of the jaldee Service.

As a Customer, you agree that you will: (i) as a condition to placing an order via the jaldee Service, link your jaldee account with a valid credit card or other authorized payment method (“Payment Method”), (ii) pay for the orders that you place via the jaldee Service, and (iii) comply with all applicable laws at all times.

Customer acknowledges that each partners is an independent contractor, and that jaldee has no responsibility and makes no guarantees regarding: (1) partners or their vehicles, or (2) Merchants or the quality of any products delivered by partners. You further acknowledge that jaldee retains a portion of the payments made via the jaldee Service, but solely as a processing fee for facilitating the transactions and payments envisioned by this Agreement. You accept all risks related to interacting with and transacting with partners and Merchants and all risk related to the Merchant products that partners deliver to you.

  • Restrictions On Use the jaldee Service: The jaldee Service may only be used for certain activities.

You may not: (a) rent, lease, lend, sell, redistribute, reproduce or sublicense access to the jaldee Service, (b) copy, decompile, reverse-engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of the jaldee Service, or any part of the jaldee Service, or (c) use the account, username, or password of another user at any time, allow any other person to use your account or provide your passwords to any other person or entity. If you are a competitor of jaldee, you are not authorized to use the jaldee Service. You may not exploit the jaldee Service in any unauthorized or unlawful way. You will not assert, nor will you authorize, assist, or encourage any third party to assert, any intellectual property infringement claim regarding the jaldee Service. If the above restrictions are prohibited by applicable law or by one of our license(s), then the activities are permitted only to the extent necessary to comply with the law or licenses.

As part of the jaldee service shipping policy, users, partners, and Merchants are prohibited of buying, delivering, sending, picking up, or receiving the below categories and its related products/items.

Category

    Product/Item Example

Alcohol

Spirits, Liqueurs, Wines, Champagne, Beer, etc.

Animals and regulated species

Animal parts, blood, or fluids; noxious weeds; prohibited seeds; plants or other organisms (including product derivatives) in danger of extinction or whose trade is otherwise regulated by law.

Pornography

Pornographic materials, or content that can be perceived as pedophilia erotica.

Copyright media and software

Unauthorized copies of books, music, movies, and other licensed or protected materials including copies without proper attribution; and unauthorized copies of software, video games and other licensed or protected materials, including OEM or bundled software software, or other products enabling unsolicited email messages.

Counterfeit and unauthorized goods

Replicas or imitations of designer or other goods; items without a celebrity endorsement that would normally require such an association; fake autographs; currency; stamps, tickets; other potentially unauthorized goods.

Devices or techniques for unlocking technical protection measures

Modchips or other devices for circumventing technical protection measures on digital devices, including for unlocking iPhones.

Drugs and drug paraphernalia

Controlled substances, narcotics, illegal drugs, and drug accessories, including psychoactive and herbal drugs such as salvia and magic mushrooms and materials promoting their use; or legal substances, such as plants or herbs, in a manner that suggests ingesting, inhaling, extracting or otherwise using any substance or compound from the legal substance will provide the same effect as an illegal drug, compound or substance or that will provide unsubstantiated health benefits.

Gaming/gambling

Lottery tickets, sports bets, memberships/enrollment in online gambling sites, and related content. Promotion of offline brick and mortar casinos is allowed.

Hacking and cracking materials

Manuals, how-to guides, information, or equipment that violate the law by damaging or enabling unlawful access to software, servers, websites, or other protected property.

Human parts

Organs or other body parts; body fluids; stem cells; embryos.

Illegal/Stolen goods

Materials, products, or information promoting illegal goods or enabling illegal acts; goods you do not own or have the right to sell; goods produced in violation of a third party's rights; smuggled goods and goods in violation of export, import or labeling restrictions; motor vehicles subject to transfer restriction; goods recorded on public registers (such as real estate) and whose transfer requires formalities that cannot be legally completed online. You (Postmates Customer) are solely and completely responsible for verifying that all items you sell are authentic and legal.

Illegal telecommunications equipment

Devices intended to obtain cable and satellite signals for free, cable descramblers and black boxes, access cards, access card programmers and unloopers, unlawful tools or products to modify cellular telephones, and other equipment deemed unlawful by the Federal Communications Commission (FCC) or other competent regulatory body in the country in which the goods are offered for sale.

Miracle cures

Unsubstantiated cures, remedies or other items marketed as quick health fixes.

Offensive goods

Goods, literature, products, or other materials that:

●       Defame or slander any person or groups of people based on race, ethnicity, national origin, religion, sex, or other factors

●       Defame or slander any person or groups of people protected from defamation or slander by applicable law (such as the protection afforded to the royal family in some jurisdictions)

●       Encourage or incite violent acts

●       Promote intolerance or hatred

●       Promote or support membership in terrorist groups or other organizations prohibited by law

●       Promote revisionist theories prescribed by applicable law

●       Contravene public morality

Offensive goods, crime

Crime scene photos or items, such as personal belongings, associated with criminals or criminal acts.

Precious materials

Bulk sales of rare, scarce, or valuable metals or stones.

Protected cultural items and artifacts

Material covered by the UNESCO 1970 Convention on the Means of Prohibiting and Preventing the Illicit Import, Export and Transfer of Ownership of Cultural Property or otherwise restricted by law from sale, export or transfer; Artifacts, cave formations (speleothems, stalactites, and stalagmites) and grave-related items that are protected under federal laws, such as The Federal Cave Resources Protection Act of 1988, and the Native American Grave Protection and Repatriation Act

Pyrotechnic devices and hazardous materials

Fireworks and related goods in markets where delivery of such goods are; toxic, flammable, and radioactive materials and substances;gunpowder; explosives, gasoline, propane tanks.

Regulated goods

Air bags; batteries containing mercury; Freon or similar substances/refrigerants; chemical/industrial solvents; medical procedures; car number plates; police badges and law enforcement equipment; lock-picking devices; medical devices; pesticides and insecticides; postage meters; passive fitness equipment and electrostimulators; recalled items; slot machines; surveillance equipment that is primarily used to obtain unlawful interception of wire, oral, or electronic communications and/or to facilitate the unlawful view or recording of individuals; goods regulated by government or other agency specifications.

Traffic devices

Radar jammers, license plate covers, traffic signal changers, and related products

Weapons

Firearms, ammunition, and other items including but not limited to firearms, disguised, undetectable or switchblade knives, martial arts weapons, silencers, ammunition, ammunition magazines, BB guns, and tear gas.

Wholesale currency

Discounted currencies or currency exchanges; currency backed by precious metals.

Primary & Secondary School/Underage Delivery

We have the right to refuse service to all users under 18 years of age. In addition, we have the right to refuse delivery to any locations in or around a primary or secondary school campus.

Misuse of Platform/Abuse

We have no tolerance for abusive language and/or abusive behavior towards our company and/or service we provide and/or our employees and/or Postmates (couriers). Any customer deemed at our sole discretion to be abusive to our company and/or service we provide and/or our employees and/or Postmates (couriers) will result in immediate irrevocable account termination without any refund. Threats to sue, slander, libel, etc., are all considered forms of abuse and will result in immediate irrevocable account termination without any refund.

Misc. Items

Prepaid cards, gift-cards, passes, monetary collectibles (stamps, coins etc.) all prohibited.

Taxi Service

Transferring people around the city

Over Wiest & Size items

Big items that does not fit in a small car, and items that are above 40 kg

Luxuries & Valuable items

Items that its value above SAR 5000

Animals

Any kind of animals

Violations of Shipping Policy

jaldee reserves the right to seek all remedies available for violations of the Shipping Policy, including without limitation, the right to revoke access to our service/platform.

  • Our Rights Regarding jaldee Service: We reserve all rights in the jaldee Service not granted to you. We can use your Feedback.

We reserve all rights in and to the jaldee Service and all related intellectual property not expressly granted under this Agreement. “jaldee” and all associated logos displayed within the jaldee Service are our trademarks (unless otherwise noted). If you submit comments, suggestions, or other feedback regarding the Sprent Service (“Feedback”), you agree that we will own such Feedback and will be free to use such Feedback for any purpose.

jaldee is the owner or licensee of all intellectual and industrial property included in on the content accessible through the same platform as well. The intellectual property rights of the Platform as well as texts, images, graphic design, navigation structure, information and contents included in it are owned by jaldee, which has the exclusive exercise of the rights to exploit them in any form and in particular the rights of reproduction, distribution, public communication and transformation, in accordance with Saudi law of intellectual and industrial property.

  • Order Process: This is generally the process when an order is placed.

When you submit a delivery request via the jaldee service, jaldee will notify a nearby partners and will provide certain information about you, including your phone number, to the partners (as more fully described in our Privacy Policy) to enable the partner to fulfill your delivery request. The partner will then be prompted to place an order with the requested Merchant, pay the Merchant for the order, and deliver the order to you. Additionally, if you have chosen to send or receive something, your information will also be shared with the receiver.  The partner will then be prompted to place an order with the requested receiver/sender, collect the delivery fees for the order, and deliver the order to you, or to destination that you desired. Orders may be modified in limited circumstances, such as when a Merchant is out of an item originally ordered. The partner may communicate with you during the course of fulfilling your order regarding the status of your order. You agree not to any partners, except regarding your order. The partner and Merchant, not jaldee, are responsible for order fulfillment.

    • Payment Terms:

You must pay for the orders you place Payment. Merchants set prices and fees for their own products. A service charges will be applied on “Credit Cards” orders only which is a markup any products ordered via the jaldee Service. When you place an order, you will be charged for: (a) the total amount of the products you purchase, as calculated by the Merchant (b) a delivery fee (which varies based on geographic region (c) a service fee which is a percentage from the item price which will cover jaldee management cost. The current fees are available here. In addition, we may offer deals and promotions from time to time with reduced fees and/or discounted products. You hereby authorize your Payment Method to be charged for the fees associated with each order you place via the jaldee Service.


All prices indicated on the Platform including the applicable taxes for the territory in which the User operates and, in all circumstances will be expressed in the current currency subject to the territory from which the User operates. The prices applicable for each service shall be published on the Platform and automatically applied in the process of contracting the final phase thereof. The User shall recognise that under all circumstances, the economic value of certain products may vary in real time. The User shall always be notified to this effect. If an invoice is required, the user should add all relevant tax details into the platform before finishing the order.

  • Cancellation and Fulfillment Policy

  1. Cancelation: User will not be charged any fees upon cancelation but your jaldee Account will be deactivated in case your cancelation of the Orders cannot be justified.

  2. Interactions with Other User: We are not liable for your interactions with other users out from jaldee platform.

The jaldee Service is designed to facilitate transactions among partners, Merchants and Customers. YOU ARE SOLELY RESPONSIBLE FOR YOUR INTERACTIONS AND TRANSACTIONS WITH PARTNERS AND MERCHANTS, AGREE TO LOOK SOLELY TO SUCH PARTNERS AND MERCHANTS FOR ANY CLAIM, DAMAGE OR LIABILITY ASSOCIATED WITH ANY TRANSACTION COMMISSED VIA THE JALDEE SERVICE OR ANY ORDER, AND EXPRESSLY WAIVE AND RELEASE JALDEE  FROM ANY AND ALL CLAIMS, DAMAGES AND LIABILITIES ARISING OUT OF ANY ACT OR OMISSION OF ANY PARTNERS OR MERCHANT, INCLUDING WITHOUT LIMITATION DAMAGES RELATING TO PERSONAL INJURY OR DESTRUCTION OF PROPERTY. jaldee reserves the right, but has no obligation, to monitor disputes between partners or Merchants and its customers.

  • Communications: jaldee and partners will communicate with you; you will be asked to rate partners

jaldee and certain third parties (partners) will need to communicate with you about the jaldee Service, including about any delivery requests you place via the jaldee Service. Additionally, we would like to make certain commercial offers available to you from time to time. AS SUCH, YOU CONSENT TO RECEIVE MESSAGES (WHETHER BY PHONE, EMAIL, TEXT MESSAGES OR PUSH NOTIFICATIONS) FROM JALDEE, PARTNERS AND/OR OUR THIRD PARTY PARTNERS, AND ACKNOWLEDGE AND AGREE THAT YOUR PHONE NUMBER, EMAIL ADDRESS AND OTHER INFORMATION MAY BE USED FOR THE PURPOSE OF INITIATING COMMERCIAL MESSAGES. We will allow you to opt out of receiving some of these messages, but in order to stop receiving any messages from us whatsoever (including administrative messages regarding the jaldee Service or messages that are primarily about transactions enabled via the jaldee Service), you will need to terminate your account. In the unlikely event you receive an unwanted or inappropriate text or other communication from jaldee or any partners or Merchant, you agree to promptly notify jaldee at info@tryjaldee.com

After you receive an order from a partner, you will be prompted by the jaldee Service to provide a rating of the partner. Your rating should be honest and not misleading and should reflect your own experience with the partner. jaldee reserves the right to use, share and display your ratings and comments in any manner without attribution to you or your approval. You acknowledge and agree that jaldee is a distributor (without any obligation to verify) and not a publisher of Customer ratings and comments, provided that jaldee reserves the right to edit or remove ratings and comments in its sole discretion, including because such ratings and comments may violate applicable laws.

  • Third Party Services and Materials: Terms regarding products provided by third parties.

Third-Party Services and Materials. In addition to Merchant products ordered via the jaldee Service, the jaldee Service may enable access to third-party products and services (collectively and individually, “Third-Party Services”). Use of Third-Party Services including sending, receiving, and picking up products/items may require Internet access and your acceptance of additional terms of service. Further, information you make available to Third Party Services is subject to the privacy policies of such third parties. You agree that you will use any Third-Party Services at your sole risk.

The jaldee Service and/or Third-Party Services may display, include, or make available content, data, information, applications, or materials from third parties (“Third-Party Materials”), or provide links to third-party websites. You acknowledge and agree that jaldee is not responsible for examining or evaluating the content, accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect of such Third-Party Materials or websites. jaldee does not warrant or endorse and will not have any liability or responsibility to you or any other person for any Third-Party Services, Third-Party Materials or websites.

  • Limitations on Availability: The jaldee Service may not be available at all times and in all locations.

The jaldee Service is not available at all times, in all languages or in all geographies. We are currently available only in select city/cities. jaldee makes no representation the jaldee Service will achieve any particular uptime, or that the jaldee Service is appropriate or available for use in any particular location. For example, the jaldee Service may be available only in certain neighborhoods in a particular city. We do not guarantee that you will be able to place orders with any particular Merchant via the jaldee Service or even send, receive, or picking up products/items. You use the jaldee Service at your own initiative and are responsible for compliance with any applicable laws in connection with your use of the jaldee Service. jaldee may also impose limits on the use of or access to the jaldee Service as required by law. Use of the jaldee Service is void where prohibited.

  • Term and Termination: Either of us can terminate this Agreement at any time.

This Agreement is effective upon our acceptance after you indicate your assent and provide any required information to initiate your account and will continue until terminated by either you or us. Your right to use or access the jaldee Service will terminate automatically without notice from us if you fail to comply with any terms of this Agreement. Upon termination of the Agreement, all rights granted to you under this Agreement will cease. All sections shall survive any termination or expiration. All other rights and obligations shall be of no further force or effect.

  1. Mobile App Marketplace Terms: You make certain acknowledgements about app marketplace providers

  2.   Acknowledgements Regarding Marketplace Providers. You understand that this Agreement is between you and jaldee and not with Apple, Inc. (“Apple”), Google Inc. (“Google”) or any other provider of a mobile application marketplace and that jaldee (not the marketplace provider) is responsible for the App. YOU ACKNOWLEDGE AND AGREE THAT NO OTHER PERSON OR ENTITY MAKES ANY WARRANTIES WHATSOEVER UNDER THIS AGREEMENT OR HAS ANY WARRANTY OBLIGATIONS WITH RESPECT TO THE APP. You acknowledge that marketplace providers have no obligation whatsoever to furnish any maintenance and support services with respect to the App or for addressing any claims relating thereto or your possession and/or use thereof, including, but not limited to (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation. You further acknowledge that such providers have no responsibility for the investigation, defense, settlement or discharge of any third party intellectual property claims that the App or the jaldee Service or your use thereof infringes intellectual property rights.

  3. Disclaimers and Limitations of Liability: We disclaim all warranties. Our liability to you is limited.

This section is important – please read it carefully. It limits jaldee liability (and the liability of its affiliates) to you. These disclaimers and limitations apply only to the extent permitted by applicable law. Some jurisdictions do not allow disclaimers of implied warranties or limitations of liability, so this Section may not apply to you.

  1.   Disclaimer of Warranties. EXCEPT AS EXPRESSLY STATED ABOVE, THE JALDEE SERVICE, IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTY OF ANY KIND, AND WE HEREBY DISCLAIM, ALL OTHER WARRANTIES AND CONDITIONS, EITHER EXPRESS, IMPLIED, OR STATUTORY.  WE DO NOT MAKE ANY WARRANTIES REGARDING ANY PARTNER AND THEIR DELIVERY SERVICES OR MERCHANTS AND THEIR PRODUCTS.

  2.   Limitation of Liability. NEITHER WE NOR OUR AFFILIATES WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES WHATSOEVER RELATED TO THIS AGREEMENT, THE JALDEE SERVICE. NEITHER WE NOR OUR AFFILIATES WILL HAVE liability to YOU for aggregate damages IN EXCESS OF THE GREATER OF: (i) SAR 150, OR (ii) THE TOTAL VALUE OF TRANSACTIONS YOU PLACED VIA THE JALDEE SERVICE, IF ANY, IN THE 2 MONTHS PRIOR TO THE CLAIM. The ABOVE limitations apply even if the above stated remedy fails of its essential purpose.

  3. Internet Delays

THE ESTABLISHMENT SERVICE AND SOFTWARE MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS. THE ESTABLISHMENT IS NOT RESPONSIBLE FOR ANY DELAYS, DELIVERY FAILURES, OR OTHER DAMAGE RESULTING FROM SUCH PROBLEMS.

  • Modifications: The Agreement may be changed.

jaldee reserves the right to modify at any time without notice these General Conditions of Use and Privacy Policy. Users should carefully read these Terms and Conditions to access the platform. In any case, acceptance of the General Conditions will be an essential prerequisite to access the services and content available through the app.

Also, jaldee reserves the right to make, at any time and without notice, upgrades, modifications or deletion of information contained in the Platform in the configuration and presentation thereof and the conditions of access, without assuming any responsibility for it. jaldee does not guarantee no interruptions or errors in accessing the Platform or its contents, or that such information is always up to date, however, jaldee take place, provided that no causes that make it impossible or difficult to execute, and as soon becomes aware of errors, disconnections or lack of updated content, all efforts aimed at correcting the errors, restore communication and update the contents.

  • Force Majeure: Neither of us will be in breach of this Agreement due to forces beyond our control.

Neither party will be in default for failing to perform any obligation, other than payment of monies, if the failure is caused solely by conditions beyond the parties’ respective control, including acts of God, civil commotion, strikes, terrorism, failure of third party networking equipment, illegal acts of third parties, failure of the public Internet or changes in the accessibility of third party websites, power outages, labor disputes or governmental demands or restrictions.

  • Governing Law and Venue: Saudi law controls this Agreement. Any disputes will be in Saudi

The laws of Saudi Arabia, excluding its conflicts of law rules, govern this Agreement and your use of the jaldee Service. Use of the jaldee Service may also be subject to other local, state, national, or international laws.

  • Assignment: We may assign this Agreement. You cannot assign it unless you get our permission.

We may freely transfer or assign this Agreement and any of our rights or obligations. You may not transfer or assign this Agreement or any of your rights or obligations without our prior written consent, and any attempt to do so will be null and void.

  • Miscellaneous: This is how to interpret this Agreement.

This Agreement, and the documents we reference in this Agreement, is the entire agreement between jaldee and you regarding the jaldee Service. Our failure to exercise or enforce any right will not operate as a waiver of such right. Headings and the summaries before each section of this Agreement are provided for convenience and to aid in readability only. These headings and summaries have no legal or contractual effect. This Agreement operates to the fullest extent permissible by law. If any provision of this Agreement is unlawful, void or unenforceable, that provision is deemed severable from this Agreement and does not affect the validity and enforceability of any remaining provisions. If you have any questions regarding this Agreement, jaldee team can be reached at info@tryjaldee.com


logo

Copyright © 2019 Jaldee. All rights reserved.

Download The App